Terms and Conditions | Ibiza Luxury Car Rental

Ibiza Luxury Car Rental operates the website ibizaluxurycarrental.es, offering luxury and sports car rental on Ibiza together with airport delivery. Our site presents a rotating fleet of around 70 vehicles — sport, luxury, convertible, SUV, electric, supercar and minivan models — with day rates from €210, each one selected with the island's coastal roads, villa driveways and airport tarmac handovers in mind.

These terms apply to every booking, whichever way it was arranged. For any question about a booking or about these terms, contact us at [email protected].

Nothing is booked automatically through the website. A visitor sends an enquiry — through the enquiry form, by email, phone or WhatsApp — giving at least their name, email and the pick-up and drop-off dates, with the chosen car, phone number, flight number for airport delivery, and a message as optional extra details.

We review the enquiry and reply with a written quote covering the car, dates, price and what is included. A booking only becomes binding once we confirm it in writing — by email or message — after the client has accepted the quote. Until that written confirmation is sent, no reservation exists and no vehicle is held.

Prices are quoted individually for each enquiry based on the car, dates and any extras such as airport delivery or chauffeur service, and are confirmed in writing before the booking is finalised. Day rates on the website start from €210 and vary by vehicle category and season.

Unless the quote says otherwise, the price includes:

• use of the chosen vehicle for the agreed dates
• the insurance cover described in the quote
• 300 km of driving per day on multi-day rentals

Extra kilometres beyond the included allowance, fuel, fines, tolls, and any additional driver or chauffeur service are charged separately as stated in the quote.

We do not take payment through the website. Once a quote is accepted, payment is arranged directly with our team, and a refundable security deposit is held on a credit card in the main driver's name, ranging from €1,500 to €250,000 depending on the car. The deposit is released within 7 business days after the vehicle is returned, once any fines and tolls incurred during the rental have been checked.

Our voluntary cancellation policy works as follows:

• free cancellation up to 72 hours before the scheduled pick-up
• cancellation within 72 hours of pick-up is charged at 50% of the booking value
• no-shows are not refunded

Because a car rental is a leisure service booked for a specific date, the 14-day right of withdrawal that normally applies to distance contracts does not apply here. This exception is set out in Article 16(l) of Directive 2011/83/EU and, in Spain, in Article 103(l) of Royal Legislative Decree 1/2007. The cancellation tiers above are the terms that govern changes of mind or changed plans instead.

On rare occasions we may need to cancel or amend a confirmed booking — for example because of adverse weather, a safety concern, a technical issue with the vehicle, or another event beyond our reasonable control (force majeure).

In that case we will tell the client as soon as possible and offer either a comparable alternative vehicle from our fleet or a full refund of any amount already paid for the affected dates. We will not be liable for any further compensation, including travel, accommodation or other arrangements made around the rental.

To drive one of our cars, the main driver must be at least 23 years old with a minimum of 2 years' driving experience; vehicles over 500 hp require the driver to be at least 25.

At handover, the main driver must present:

• a valid driving licence
• a passport or national identity document
• a credit card in their own name for the security deposit

An International Driving Permit may be required in addition to the home licence for drivers holding a non-EU licence.

Vehicles are delivered and inspected together with the client at the agreed location — villa, hotel or airport — and the same car is inspected again on return. The mileage allowance is 300 km per day on multi-day rentals; kilometres driven beyond that allowance are charged at the rate stated in the quote.

The car must be returned with the same fuel level it had at handover. If it is returned with less fuel, the missing fuel is charged at cost, plus a refuelling service charge.

Traffic fines, tolls and parking charges incurred during the rental are the renter's responsibility. Where we receive or pay these on the client's behalf, they are passed on together with an administrative fee.

Insurance cover is included as described in the written quote. If the vehicle is damaged through the renter's fault, the renter is liable for the insurance excess stated in the quote, and the relevant amount may be deducted from the security deposit.

Driving abroad, on a track day, or off-road is not permitted unless we have given prior written approval. Smoking and pets are not allowed inside any of our vehicles.

Our vehicles must be driven only for ordinary road use, by the authorised main driver and any additional driver agreed in the quote, in a lawful and careful manner. Using a vehicle outside the terms above — including unapproved track, off-road or overseas use — may void insurance cover and make the driver fully liable for resulting loss.

Our liability for a booking is limited to the value of that booking, except where the law does not allow such a limit, for example in cases of death or personal injury caused by our negligence. We are not liable for indirect losses such as missed flights, cancelled plans or loss of enjoyment arising from circumstances outside our control.

If something about a booking is not right, please tell us as soon as possible at [email protected] so we can look into it and respond promptly, ideally before the end of the rental so we can address it while the car is still with the client.

The content, photographs and descriptions on ibizaluxurycarrental.es belong to Ibiza Luxury Car Rental or are used with permission, and may not be copied or reused without our consent. Links in the footer to our Google, Tripadvisor and Trustpilot profiles lead to third-party platforms that operate under their own terms.

These terms are governed by Spanish law. Any dispute arising from a booking will be submitted to the courts of Ibiza, without prejudice to any mandatory consumer protection rules of the client's own country of residence that may apply.

We may update these Terms and Conditions from time to time to reflect how our service works. The version in force at the moment a booking is confirmed in writing is the one that applies to that booking.